Refund policy

Returns Policy – Hair Lounge by Dee

At Hair Lounge by Dee, your satisfaction means everything to us. We take great pride in the quality of our products and carefully pack every order with love and care. However, we understand that things don’t always go as planned.

While we do not offer returns or exchanges for change of mind or incorrect selection, we absolutely want to make things right if your order arrives damaged.

🛍️ Damaged Items

If you receive a product that is damaged or faulty, please get in touch with us immediately. To help us resolve the issue quickly:

• 📸 Send us a clear photo of the damaged item

• 📦 Include a photo of the packaging if it appears to be damaged in transit

• ⏱️ Contact us within 24 hours of receiving your delivery

Once we’ve reviewed your claim, we’ll gladly arrange a replacement or refund as appropriate.

We appreciate your understanding and support, and we’re always here to help with any questions. 💖